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Quality

FEET Policy and Objectives

Preamble

The Faculty of Economics, Business and Tourism (FEET) has a long-standing tradition of educating and training professionals in the fields of economics, business and tourism. Its origins date back to Decree 2498/1971 of 17 September, under which the former Professional School of Commerce was granted the status of Experimental Centre in accordance with the 1970 General Education Act. Subsequently, these Professional Schools of Commerce were incorporated into the University of La Laguna under the name University School of Business Studies (BOE of 7 June 1972). In the 1976–1977 academic year, the second cycle of the Degree in Economics and Business Sciences, Business Sciences Section (fourth and fifth years), was introduced. This process was completed in the 1981–1982 academic year with the introduction of the first cycle of the degree. In 1989, the University of Las Palmas de Gran Canaria was established, together with its Faculty of Economics and Business Sciences, following the transformation of the Business Sciences Section into a Faculty.

In March 1995, the Faculty of Economics and Business Sciences and the University School of Business Studies of the University of Las Palmas de Gran Canaria were merged into a single centre, known as the Faculty of Economics and Business Sciences (BOC of 13 March 1995). Subsequently, in August 2010, as a result of the adaptation of university studies to the European Higher Education Area, the Faculty adopted its current name: Faculty of Economics, Business and Tourism (BOC of 6 August 2010).

With approximately 2,000 enrolled students, 150 academic staff members and 30 members of management, administrative and service staff, FEET is the second-largest faculty at the University of Las Palmas de Gran Canaria (ULPGC). It currently offers three bachelor’s degrees—Business Administration and Management, Economics, and Tourism—four double degrees—Business Administration and Management and Tourism; Industrial Organisation Engineering and Business Administration and Management; English-German Translation and Interpreting and Tourism; and Business Administration and Management and Law—as well as three university master’s degrees—Marketing and International Trade, Business Management and Human Resources, and Tourism: Digitalisation, Innovation and Intelligence. All these programmes are accredited by the Spanish National Agency for Quality Assessment and Accreditation (ANECA) and the Canary Islands Agency for University Quality and Educational Assessment (ACCUEE, formerly ACECAU).

In the field of research, the Faculty holds prominent positions in leading national and international tourism rankings. It is home to more than 150 researchers engaged in internationally recognised, high-quality scientific research, reflected in the annual publication of approximately 200 articles in high-impact academic journals. These researchers work within research institutes and academic departments. In addition, the Faculty hosts several university chairs managed in collaboration with external institutions and organisations, enabling further study, research and knowledge transfer across a range of fields.

The Faculty also stands out for its strong commitment to internationalisation. This commitment is reflected in the opportunity for students to complete part of their studies at numerous universities across Europe, the Americas and Asia, as well as the possibility of obtaining double degrees with European universities in countries such as England, Germany, France and Scotland.

Statement of Intent

FEET considers ensuring the quality of the undergraduate and postgraduate programmes it offers to be one of its core responsibilities. To this end, it regards it as a priority to ensure that all procedures related to the provision of its educational services are carried out rigorously and efficiently, with a focus on continuous improvement, while using its resources responsibly, transparently and sustainably.

With this approach, the Faculty seeks to meet the expectations and needs of all its stakeholders: students, teaching and research staff, technical, management, administrative and service staff, and socioeconomic stakeholders. This commitment drives FEET to continuously pursue excellence in academic education, research, knowledge transfer and service to society.

Mission, Vision and Values

FEET defines its mission, vision and values as a framework for guiding its institutional, academic, scientific and professional activities.

Mission

The Faculty of Economics, Business and Tourism of the University of Las Palmas de Gran Canaria carries out its academic, scientific and professional activities in the fields of Economics, Business Administration and Management, Tourism and related areas of knowledge. It offers official and university-specific undergraduate and postgraduate programmes and supports research conducted by its academic staff within these fields.

In doing so, the Faculty seeks to respond to the needs of Canary Islands society and external stakeholders in terms of university education, research and service provision, applying publicly accountable criteria of effectiveness, efficiency, economy, quality and sustainability, while embracing the spirit of transnational cooperation that characterises our University.

Vision

The Faculty of Economics, Business and Tourism of the University of Las Palmas de Gran Canaria aspires to be recognised for the ability of its graduates to successfully address the challenges of the contemporary business, economic and social environment; the prestige of its teaching and research staff; the rigour of its academic and administrative procedures; and its promotion of collaboration with universities and communities at local, national and international levels.

Values

The Faculty’s governing bodies, staff and students conduct their activities in accordance with the values of responsibility, legality, transparency, commitment to public service, rigour, creativity, dynamism, innovation, quality, dialogue, solidarity, recognition of diversity, participation and teamwork. These values are particularly aligned with the following Sustainable Development Goals (SDGs):

  • SDG 1. No Poverty. By facilitating students’ access to bachelor’s and master’s degree programmes, the Faculty contributes to improving their academic, professional and employment opportunities, supporting their personal development and reducing the risk of exclusion and poverty.
  • SDG 4. Quality Education. By promoting high-quality teaching based on respect for academic freedom, ethical conduct among teaching staff and students, academic integrity, and the continuous improvement of teaching and learning processes.
  • SDG 5. Gender Equality. FEET promotes effective equality between women and men in the social sciences and, in particular, across the degree programmes it offers, fostering inclusive, respectful and equitable academic environments.
  • SDG 8. Decent Work and Economic Growth. The Faculty promotes the effective access of its graduates to high-quality employment, enabling them to contribute to local, national and international economic growth in accordance with principles of responsibility, sustainability and social commitment.
  • SDG 9. Industry, Innovation and Infrastructure. FEET promotes creativity and innovation within its degree programmes, encourages research and the development of new sustainable and environmentally responsible technologies, and promotes knowledge transfer and collaboration with the business sector on innovation projects.
  • SDG 10. Reduced Inequalities. FEET promotes the inclusion and support of students with disabilities, ensuring physical and digital accessibility to facilities, services and educational resources.
  • SDG 11. Sustainable Cities and Communities. FEET promotes solutions that contribute to the intelligent and responsible management of resources, as well as collaboration with local organisations on projects with a social impact and a focus on regional sustainability.
  • SDG 12. Responsible Consumption and Production. FEET raises students’ awareness of the importance of moving towards more responsible models of production and consumption based on the efficient management of natural resources, waste reduction, the minimisation of pollutants, and improvements in production and supply chains.
  • SDG 13. Climate Action. FEET promotes awareness of actions that can contribute to combating climate change and its effects, with particular attention to economic sectors, businesses and their activities.
  • SDG 16. Peace, Justice and Strong Institutions. The Faculty promotes the democratic participation of all sectors of the university community in decision-making through the election of their representatives to collegiate governing bodies and by strengthening transparent and responsible governance.

Policy

Based on the mission, vision and values set out above, the Policy of the Faculty of Economics, Business and Tourism is founded on the following general quality guidelines:

  • Ensure that the quality policy is understood and accepted by all staff working at the Faculty and that it is available to all stakeholders.
  • Promote appropriate continuing professional development for all staff working at the Faculty, according to their respective roles, and provide them with the knowledge necessary to carry out their activities with a focus on meeting the needs of our users.
  • Foster a permanent commitment to continuous improvement among all members of the Faculty as a guiding principle of conduct, and propose and implement any corrective and preventive actions that may be necessary.
  • Ensure that the Quality Assurance System remains effective and is regularly monitored and reviewed.

Policy and General Objectives

Specific  Annual Objectives

Implementation of the Quality Assurance System

Design of the Quality Assurance System

Quality Management System

The Quality Management System (QMS) of the Faculty of Economics, Business and Tourism (FEET) is governed by the Quality Management System Manual, which is complemented by the Strategic Procedures, Key Procedures, Support Procedures, and Institutional Procedures.

The Quality Management System has been awarded certification for both its design and its implementation under ANECA’s AUDIT program.

 

Accreditation and monitoring of titles

Indicators of the Quality Assurance System

Academic and non-academic incidents

Resolution of an academic incident: Solution of exclusively academic events that interfere with the proper development of teaching. To this end, academic incidents are considered those presented in a documented manner in the Building Administration register, as well as those derived from both the class attendance register and the minutes of the different committees with academic competencies (Faculty Board, CAD, Level Coordination, etc.). Students, if they wish, may present the academic incidence through the FEET Student Delegation, which will act as a representative when registering it with the Building Administration. The procedure to submit an academic incident can be done through the following link of the electronic headquarters: Academic incidents.

Resolution of a non-academic incident: The solution to incidents is providing any service or university unit. Consequently, the means to do so, depending on the service/unit itself and the procedure, requires notification of the incident to the responsible service (library, building administration, IT service, etc.) through the mechanisms established for this purpose by said service/unit. The process to present a non-academic incident can be carried out through the following link of the electronic headquarters: Non-academic incidents: complaints, suggestions, and congratulations.

Complaint: Officially documented manifestation, in the field of university services, both academic and administrative, of the disagreement of a user of the service with its operation.

Suggestion: Officially documented manifestation, in the field of university services, both academic and administrative, of a different point of view of a service user of how a service should work.

Congratulation: Officially documented manifestation, in the field of university services, both academic and administrative, of the recognition of the user for the excellent functioning and the treatment or attention received by the people who work in service.

Facultad de Economía, Empresa y Turismo de la ULPGC
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