Search
Search at Facultad de Economía, Empresa y Turismo de la ULPGC
MiULPGC
  • Cambiar idioma de la web al español Español

    • Quality

    FEET Policy and Objectives

    FEET Policy

    The Faculty of Economics, Business and Tourism (FEET) recognizes, among its responsibilities, the duty to ensure the quality of the degrees and postgraduate programs it offers. To this end, it considers supervision of all procedures related to the provision of educational services one of its main tasks, ensuring they are carried out correctly and as efficiently as possible, while using all available resources in a responsible and transparent manner.

    The aim is to meet the expectations of all stakeholders involved: students, academic staff, administrative and support staff, socio-economic agents, and others. Evidence indicates that most stages of the relevant procedures have been successfully completed.
    The management and monitoring of these processes have been carried out, and the corresponding evidence has been duly recorded. Nevertheless, improvements should be introduced to simplify and facilitate their management and to address the lack of data in measuring the satisfaction of the different stakeholder groups.

    For all these reasons, an update of the entire Quality Assurance System is necessary, taking into account university regulations and the guidelines issued by the Vice-Rectorate responsible for quality matters.

    Mission, Vision and Values

    The Faculty of Economics, Business and Tourism defines its mission, vision and values as follows:

    Mission

    The Faculty of Economics, Business and Tourism of the University of Las Palmas de Gran Canaria (ULPGC) develops its academic, scientific, and professional activities in the fields of Economics, Business Administration and Management, Tourism, and related disciplines. It offers official and institution-specific undergraduate and postgraduate degrees and supports the research activities of its academic staff in these fields of knowledge.

    In doing so, the Faculty seeks to respond to the university education, research, and service needs expressed by Canarian society and external stakeholders, guided by public principles of effectiveness, efficiency, economy, quality, and sustainability, and embracing the spirit of transnational cooperation that characterizes our University.

    Vision

    The Faculty of Economics, Business and Tourism of the University of Las Palmas de Gran Canaria aspires to be recognized for:

    * The competencies of its graduates in successfully addressing the challenges of the contemporary business, economic, and social environment.
    * The prestige of its academic staff and researchers.
    * The rigor of its teaching and administrative procedures.
    * Its commitment to collaboration with universities and organizations at the local, national, and international levels.

    Values

    The governing bodies, staff, and students of this Faculty are guided by the values of responsibility, legality, transparency, public service commitment, rigor, creativity, dynamism, innovation, quality, dialogue, solidarity, recognition of diversity, participation, and teamwork. Accordingly, the Faculty’s values are closely aligned with the following Sustainable Development Goals (SDGs):

    SDG 1. No Poverty. Providing students with access to undergraduate and postgraduate qualifications enhances their employment opportunities and helps reduce the risk of poverty.

    SDG 4. Quality Education. Promoting high-quality teaching while respecting and valuing academic freedom, encouraging ethical behavior among both staff and students, and actively combating academic misconduct.

    SDG 5. Gender Equality. Promoting gender equality within the Social Sciences and particularly within the degree programs offered by the Faculty.

    SDG 6. Clean Water and Sanitation. In line with ULPGC policies, the Faculty provides free drinking water to the entire university community through several water stations located within its facilities.

    SDG 8. Decent Work and Economic Growth. Supporting graduates in gaining effective access to the labor market through decent employment opportunities that contribute to local, national, and international economic growth.

    SDG 9. Industry, Innovation and Infrastructure. Encouraging creativity and innovation within the Faculty’s academic programs by promoting research, the development of sustainable and environmentally friendly technologies, knowledge transfer, and collaboration with businesses on technological innovation projects.

    SDG 10. Reduced Inequalities. Fostering inclusion and support for students with disabilities by ensuring physical and digital accessibility to facilities and educational resources.

    SDG 11. Sustainable Cities and Communities. Promoting the use of technological solutions that contribute to the intelligent management of resources and collaborating with local organizations on socially impactful and sustainable regional projects. For example, the Faculty contributes to waste recycling by using dedicated containers for different types of waste.

    SDG 12. Responsible Consumption and Production. Instilling in students the importance of transforming production systems to ensure the efficient management of shared natural resources, the elimination of toxic waste and pollutants, the reduction of per capita waste generation, and the development of more efficient production and supply chains.

    SDG 13. Climate Action. Through both teaching and research activities, the Faculty promotes awareness of issues that can help combat climate change and its impacts, with particular emphasis on economic sectors and businesses.

    SDG 16. Peace, Justice and Strong Institutions. Promoting the participation of all stakeholders in Faculty decision-making through the democratic election of representatives to collegiate governing bodies.

    General Quality Guidelines

    Based on the mission, vision, and values outlined above, the policy of the Faculty of Economics, Business and Tourism is founded upon the following general quality guidelines:

    * Ensuring that the quality policy is understood and accepted by all staff members working at the Faculty and that it is available to all stakeholders.
    * Promoting appropriate continuous professional development for all staff members according to their responsibilities and providing the knowledge necessary for them to carry out their work with a focus on meeting users’ needs.
    * Fostering a permanent commitment to continuous improvement among all members of the Faculty as a standard of conduct, and proposing and implementing any corrective and preventive actions that may be required.
    * Ensuring that the Quality Assurance System remains effective and is regularly monitored and reviewed.

    The complete FEET Policy for 2024 can be found in the following document.

    Targets of the FEET

    Design of the Quality Assurance System

    Quality Management System

    The Quality Management System (QMS) of the Faculty of Economics, Business and Tourism (FEET) is governed by the Quality Management System Manual, which is complemented by the Strategic Procedures, Key Procedures, Support Procedures, and Institutional Procedures.

    The Quality Management System has been awarded certification for both its design and its implementation under ANECA’s AUDIT program”

    Implementation of the Quality Assurance System

    Accreditation and monitoring of titles

    Indicators of the Quality Assurance System

    Academic and non-academic incidents

    Resolution of an academic incident: Solution of exclusively academic events that interfere with the proper development of teaching. To this end, academic incidents are considered those presented in a documented manner in the Building Administration register, as well as those derived from both the class attendance register and the minutes of the different committees with academic competencies (Faculty Board, CAD, Level Coordination, etc.). Students, if they wish, may present the academic incidence through the FEET Student Delegation, which will act as a representative when registering it with the Building Administration. The procedure to submit an academic incident can be done through the following link of the electronic headquarters: Academic incidents.

    Resolution of a non-academic incident: The solution to incidents is providing any service or university unit. Consequently, the means to do so, depending on the service/unit itself and the procedure, requires notification of the incident to the responsible service (library, building administration, IT service, etc.) through the mechanisms established for this purpose by said service/unit. The process to present a non-academic incident can be carried out through the following link of the electronic headquarters: Non-academic incidents: complaints, suggestions, and congratulations.

    Complaint: Officially documented manifestation, in the field of university services, both academic and administrative, of the disagreement of a user of the service with its operation.

    Suggestion: Officially documented manifestation, in the field of university services, both academic and administrative, of a different point of view of a service user of how a service should work.

    Congratulation: Officially documented manifestation, in the field of university services, both academic and administrative, of the recognition of the user for the excellent functioning and the treatment or attention received by the people who work in service.

    Facultad de Economía, Empresa y Turismo de la ULPGC
    Privacy Overview

    This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.